Earthsential Return Policy
We are committed to your satisfaction with our products. If for any reason you are not completely satisfied, we offer the following return policy:
- Eligibility for Returns:
- Returns are accepted within 30 days of the purchase date.
- Only products with the unused portion remaining are eligible for return.
- Return Process:
- To initiate a return, please contact our customer service team at info@earthsential.com with your order details.
- Customers are responsible for shipping the returned product to us. We recommend using a trackable shipping method to ensure safe delivery.
- Refunds:
- Once we receive the returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method, minus any shipping charges.
- Exceptions:
-
- Items damaged due to improper use or storage are not eligible for return.
- Clearance or final sale items are non-returnable.
- Restocking fee of $7.00 will be charged in order to return.
If you have any questions or need assistance with your return, feel free to reach out to us at info@earthsential.com
We will respond to your email within 24 hours.
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